We have added several new interview questions to our Fire Officer Interview book and to our Fire Engineer Interview book. These questions are from recent Fire Captain and Fire Lieutenant interviews. As with every question in our book these new ones include the question, key talking points, and a sample answer. This gives fire officer candidates the best information available to study for their interview and formulate top notch answers. Below is one of the questions we added along with key talking points and a sample answer. You can purchase our Fire Officer Interview book or our Fire Engineer book by using these links or clicking the picture.
One of your firefighters calls you from your office telling you an angry citizen is at the door to your station demanding to speak to the person in charge. How will you handle this situation?
Key Talking Points: First you want to tell the panel that you will listen to the citizen and keep the situation under control. Remember, you are in the customer service business. You may be able to clear up a misunderstanding and satisfy this citizen by being polite, professional, and by providing some information. If the citizen wants to file a complaint, you will need to follow your SOPs for that situation.
Example Answer: I will go to the door and introduce myself to the citizen. I will invite him into my office and ask “what can I do for you today?” Hopefully I can deescalate his anger by clearing up any misunderstanding or bad information. I will remain professional and courteous at all times. It is possible that I can take some action to alleviate the concerns of the citizen right away. If the citizen wishes to file a formal complaint, I will follow our SOP. This means that either the citizen can document their complaint, or I can write it down, and have them verify that it is correct. Once the documentation is complete, I will explain the process to the citizen and tell them how they can follow up. I then forward the complaint up the chain of command to my Battalion Chief.
Happy Thanksgiving and Merry Christmas in advance! My Fire Job has had a great year and we are happy to announce our year end holiday sale. The prices on all three of our books have been reduced through December 31st. We have added numerous questions to each of our books and updated each of them to be more streamlined and easier to study. We also turned our unofficial lifetime support into an official announcement, so you will have our help through the entire process. Overall 2016 has been a great year and we have helped many candidates get hired and promoted.
Our most popular book, The Fire Officer Interview, is on sale for 50% off. Normally $99, now less than $50. You can learn more about the book here, but in a nutshell nearly every customer who purchases this book tells us that it contained nearly every single question they were asked in their interview. There isn’t a better way to prepare for a Fire Officer Interview.
We are happy to announce that we have updated two of our books. The Fire Officer Interview has been updated with new interview questions that are really challenging. They came from fire captain and fire lieutenant interviews. We also updated our Fire Engineer / Driver Operator Interview book with new interview questions. These books contain the most commonly asked interview questions in promotional interviews. If you are looking for fire captain interview questions and answers or fire engineer questions and answers this is the best resource available. Our books receive rave reviews and our customers typically report that 90% of their interview questions are covered in our book. It really is like having the interview questions in advance!
The Fire Captain interview is a very challenging event. Many times candidates are knowledgeable and capable, but fail to verbalize and convey their ideas to the promotional interview panel. Here at My Fire Job we collect Fire Captain Interview questions and develop answers to help candidates prepare in the best possible way for their Fire Captain interview. We have added brand new Fire Captain Interview questions on discipline, leadership, and training to our Fire Officer book. Below are some of the new questions and sample answers.
Describe how our department handles discipline and your role as a Captain.
Discipline is designed to correct behavior and not be punitive. Our department follows a progressive discipline process that progresses from coaching, counseling, verbal reprimands, written reprimands, time off without pay, and ultimately termination. We always want to use the lowest effective level to correct behavior. The level must also be appropriate with the undesirable behavior. As a Captain my job is to administer discipline and work towards performance improvement. Per our SOGs Captains can administer every level of discipline up to giving a person time off. That step must be done by a Deputy Chief or the Fire Chief. My role is to document the entire process and provide support to my superiors as the progressive discipline process reaches those levels. We have to remember that our ultimate goal is not to punish, but to correct behavior and strive for the end result of a high performing employee.
Describe leadership and how you plan to lead as a Captain.
Leadership is a hard topic to describe because it can mean different things to different people. I would define leadership as the ability to accomplish goals through others. It is about motivating and moving employee and an organization toward a common goal. I have worked hard and am already a leader within our department. I have led by example every day of my career in my interaction with coworkers and the public. I have developed our physical fitness program and motivated many of my coworkers to workout and improve their health. As a Captain I will continue to be a leader and I will have a greater opportunity to mold and shape our department. I will continue to lead by example and make decisions that are sound, ethical and effective.
What do you feel is a weak point in your training and the training of our department. How do you plan on correcting that?
Our department is very well rounded. However, there is always room for improvement. One are I believe we could improve on is our post academy training. We run excellent academies for new firefighters. They are held accountable and their progress is tracked daily. Once they graduate the only system we have in place to verify their performance is satisfactory is monthly evaluations. When our new firefighters move to several stations in a month it is difficult for any single officer to judge their abilities. It potentially could allow weaknesses to go unnoticed and uncorrected. I have spoken to our training Chief about this issue in depth. After a few brainstorming sessions we developed a detailed weekly log that supervisors can use to score these employees in multiple areas of firefighting. We will continue to work on this system with the ultimate goal being a better trained and higher functioning group of firefighters
These are a few of the questions from fire captain interviews that we have added to our Fire Officer Interview Ebook. It includes over 80 interview questions used in real fire captain and fire lieutenant interviews along with key talking points and sample answers. It is the best way to prepare for the Fire Captain interview. Our book is now on sale for a limited time at half price !!
One of the most commonly asked questions in Fire Captain and Fire Lieutenant interviews is about leadership. Fire Officer candidates must be prepared to discuss leadership topics and how their leadership will affect the department. Below is a challenging question asked in a recent fire officer interview.
How do you personally define leadership and how do you plan on leading as a new fire lieutenant?
Leadership can mean different things to different people. I define it as motivating people and inspiring them to follow you and work toward the overall goals of the department. I also believe leadership can occur at all levels of the department. Even a newly hired firefighter should lead by example and motivate his peers.
I have tried to be a leader since the day I was hired. As a new lieutenant I will continue to be a leader. I have always lead by example by spearheading our fitness initiatives and several other programs including our confined space training and peer counseling training. I have always tried to lead by example and motivate those around me to succeed. I am confident I have the skills to continue to motivate any crew I am placed with to provide excellent customer service and perform at a high level.
This question and many more like it are in our Fire Officer Ebook. It contains over 80 of the most common interview questions for Fire Captain and Fire Lieutenant interviews. It is like having the questions in advance. Plus it comes with free lifetime support. Available for instant download.
Here at My Fire Job our goal has always been to be the best in the business at preparing people to become firefighters, and helping firefighters get promoted. This means that if you purchase our Fire Officer Interview book to study for your fire captain interview you have unlimited free use of us as a resource. For example, if you don’t like one of the sample answers in our book, you can send us an email and we can help tailor an answer that fits your department better. Better yet, if you have a question that isn’t in our book we will be happy to help you craft an answer that is meaningful and insightful. By enlisting the talents of our team of retired fire captains, fire lieutenants, and Chief Officers, you will gain valuable insight into the interview questions
Below is a fire lieutenant interview question and answer sent to us by Brian from Florida.
As a newly promoted fire lieutenant, how will you handle the first meeting with your crew? What topics will you cover?
Key talking points: The first meeting a company officer has with his crew is called an expectations interview. The company officer should cover things such as daily station duties, training expectations, roles on both nonemergency and emergency calls, and interaction with the public. The expectations should be clear. The company officer should also explain what will happen if these expectations are not met.
As a new Fire Lieutenant my first task will be to have an expectations meeting with my crew immediately. This meeting is vital because it sets the tone for how I intend to run my station. It also outlines what I expect from my crew in all areas of operations. Some of the key topics I will address are station duties and activities, training expectations, roles on the emergency scene, and roles in non-emergency activities. One of the topics I will emphasize is the importance of excellent customer service. This is something I place a great deal of importance on and I expect my crew to be the best in terms of customer service. I will also explain how I will handle coaching, counseling, and progressive discipline if my expectations are not met.
This question and many other questions from fire captain and fire lieutenant interviews are covered in our ebook “The Fire Officer Interview”
The vast majority of Fire Captain Interviews will include a question about conflict at work. Below is an example from a recent Fire Captain interview from a department in Texas sent to us by James. Conflict resolution is a valuable skill for Fire Captains. This question and sample answer have been added to our Fire Officer Interview Book which you can purchase from the link.
Give us an example of a time you had to deal with a personnel conflict at work. How did you handle the situation and were you satisfied with the outcome.
Key Talking Points: First of all be sure to have an example prepared for this questions. If you decide to answer with something like “I get along with everyone and really don’t have any personnel conflicts . . .” the panel will probably think you’re not being completely truthful. Everyone has some type of conflict they have dealt with. It is acceptable to explain that some minor conflicts are not worth addressing, while others will obviously grow into larger problems. As you think back on a conflict be sure to pick one in which you approached the issue correctly, trying to solve the problem at the lowest level possible.
Sample Answer: Several years ago as a younger firefighter I had a conflict with the paramedic on my unit. While we were on emergency scenes he was speaking to me in an unprofessional and inappropriate manner in front of patients and their families. I was the youngest member of the crew and the first couple of times he did this I did not say anything. As it continued I realized it was not an isolated event, or a result of him just having a bad day. So I addressed the issue by pulling him aside after a call and telling him that his tone and comments were not appropriate. I explained that he was not just making us look bad, he was making our entire department look bad. My medic explained that he was very passionate about medicine and was “barking” at me because of his passion and desire to perform well. As we talked we both found common ground and even decided to modify how we worked together on medical calls. It led to both of us becoming more productive, gaining respect for each other, and performing better. I was satisfied with the outcome however if I had the opportunity to “do it over” I would address the issue immediately rather than chalking it up to him having a bad day. It was a great learning experience for me as a young firefighter. I was pleased we could handle the issue ourselves without involving anyone else.
I would like to add that as a Captain this is exactly the type of situation I would be on top of immediately. Some situations and conflicts aren’t a big deal and can be ignored, for example finger popping. Others such as this example must be addressed immediately.
You can find this question and over 80 more in our Fire Officer Interview ebook which is available as an instant download below. This book has helped hundreds of candidates get promoted to Fire Captain and Fire Lieutenant over the last few years. We are confident it can help you too.
The fire officer Interview is so competitive candidates should try to gain any advantage that they can. The difference between getting promoted and having to test again the following year could be one single interview question. Here are a few tips for your Fire Captain Interview.
Be Prepared: First and foremost you must be knowledgeable and well versed in all aspects of the Fire Captain interview. You should know all of your department’s policies and SOPs. The easiest and most thorough way to prepare for the interview questions is to use our Fire Officer Interview Book. It contains over 80 questions from Fire Officer Interviews around the country. It essentially gives you the questions to study prior to your interview.
Be Passionate: It’s not always about which candidate can most eloquently answer each question. Interview panels want to see the passion and the fire behind the words in those answers. Be sure to demonstrate this passion in all of your questions. Make sure the panel knows how badly you want this position.
Show long term dedication: As strong as the competition is for these positions, many times very good candidates are just not promoted. The biggest mistake they can make is to become disenchanted and stop testing, or worse adopt a negative attitude and resent the administration for not being promoted. Instead if the opportunity arises during your interview be sure to tell the panel that THIS position is your goal and you will stop at nothing to get it. If you’re not promoted this time, you will test again, score high again, and see them again in another interview. This will absolutely leave a lasting impression on the interview panel.
Finish Strong: Your closing statement is your opportunity to sell yourself and leave a final positive impression on the panel. Use this opportunity to once again highlight your greatest strengths and then to passionately state how much you want this position, and that you will thrive and succeed once promoted.
Be sure to look at our Fire Officer Interview book if you want to study over 80 actual interview questions from around the country.
One of the most difficult parts of a Fire Officer Interview are the scenario questions. The candidate has to listen to the scenario, reference SOP/SOGs and formulate a strategy and tactics to effectively mitigate the emergency. Proper size up and accounting for scene safety is critical. Here is a scenario that was given to Fire Captain candidates in California recently.
Scenario: You are called to a smell of gas at a duplex at 1am. The response consists of three engines, one ladder truck, and a heavy rescue unit. You arrive on scene and take command. The resident states she can smell something funny in her unit and things it may be gas. She states that she doesn’t know if her neighbor is home.
Example Answer: This is a very typical call in the fire service. As command the first thing I want to do is ensure the arriving apparatus are positioned correctly. I will instruct my engineer to position our engine two houses down past the address, following our SOP on natural gas leaks inside a residence. I will also instruct my second due pumper to stand by at the hydrant, and the third due company to stage in an appropriate staging area, and prepare to be a RIT team. I want the ladder truck to stage two houses short of the address, and the rescue to stage in the staging area. I will send my medic and firefighter into the unit with full PPE and a gas detector. I will have the rescue crew evacuate the other unit of the duplex and use a gas detector to check it. If any gas is detected we will immediately shut off the gas supply to the home and lock out the meter. I will notify the gas company, and my battalion chief of a locked out meter. We will then ventilate all affected units either naturally or with PPV depending on how much gas we detected. Once the hazard has been removed I will clear the additional units from the scene. I will also work with the citizen to ensure they have family they can stay with for the night, or a place to go. Our Fire Department Chaplin has the ability to get hotel rooms for displaced families if necessary.
This question has been added to our Fire Officer Interview ebook.